Privacy Policy

Effective date: October 24, 2026

1. Overview

Ashley Hordge, LLC, operating as AH by Ashley Hordge (“we,” “us,” or “our”), respects your privacy.

This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit www.ashleyhordge.com, purchase our products or digital music, subscribe to updates, contact us, or otherwise interact with our business.

“Personal information” means information that identifies you or can reasonably be linked to you.

This policy describes our information practices. It does not replace any consent required by applicable law.

2. Information We Collect

The information we collect depends on how you interact with us and which website features you use.

Information you provide

You may provide:

Contact information: Your name, email address, telephone number, and billing or shipping address.
Order information: Products purchased, digital track or album purchases, order details, and return or exchange requests.
Account information: Login and profile details if you create an account.
Communications: Messages, questions, feedback, or other information you send us.
Marketing preferences: Your subscription choices and communication preferences.
Public submissions: Reviews, photographs, or other content you voluntarily submit for publication, if those features are available.

Please do not send Social Security numbers, complete payment-card details, medical records, or other sensitive information through ordinary email or contact forms.

2. Payment information

Payments on our Site are processed through Wix and the payment providers connected to our Wix checkout. These providers process the payment and billing information necessary to complete your purchase, subject to their applicable privacy policies.

Ashley Hordge, LLC receives transaction details needed to fulfill orders, provide customer support, process refunds, and maintain business records. These may include payment status, transaction identifiers, billing details, and limited payment-method information.

Please do not send complete credit or debit card details through email or our contact forms.

3. How We Receive Information

We receive personal information:

Directly from you when you place an order, complete a form, subscribe, or contact us.
Automatically through the Site and its enabled technologies.
From payment and delivery providers that help complete your transactions.
From social media platforms when you interact with our business through those services.
From analytics or advertising providers, if those tools are enabled and disclosed below.

Information available through social media depends on your interactions, account settings, and the platform’s policies.

4. How We Use Information

We use personal information as relevant to:

Process payments and fulfill orders.
Ship physical products and provide access to digital purchases.
Send order confirmations, delivery updates, and download information.
Manage accounts, returns, exchanges, and customer-service requests.
Respond to questions and feedback.
Send marketing communications in accordance with your preferences and applicable law.
Understand website performance and improve our products and services.
Detect fraud, protect accounts, and maintain website security.
Maintain business, accounting, and tax records.
Meet legal obligations and resolve disputes.

Where legally required, we obtain consent before using information for a particular purpose. If we introduce a materially different use, we will provide appropriate notice and obtain consent when required.

5. Cookies, Analytics, and Advertising

Cookies and similar technologies can help a website operate, remember preferences, measure activity, and support advertising.

Essential technologies

Our website platform may use technologies needed for functions such as shopping carts, checkout, account access, fraud prevention, and security.

Analytics and Advertising

Our website is hosted on Wix. We use Wix’s built-in reporting tools to manage our business, understand website activity, and improve the customer experience. Depending on the features in use, these tools may process information about visits, pages viewed, referral sources, devices, and transactions.

We do not currently connect third-party advertising pixels or external analytics integrations to our Site.

For more information about how Wix processes personal information, please review the Wix Privacy Policy.

Sale, Sharing, and Targeted Advertising

We disclose information to Wix and the service providers supporting our website, payments, and order fulfillment as described in this Privacy Policy. We do not currently use connected advertising integrations to share visitors’ activity for targeted advertising.

Your Cookie Choices

Our Site uses cookies and similar technologies through Wix to support website functionality and enabled reporting features.

We do not currently provide an on-site cookie-preference banner. You can manage or delete cookies through your browser settings. Blocking cookies may affect shopping carts, checkout, account access, and other website features. Browser settings may not prevent all forms of information collection.

6. How We Disclose Information

We disclose personal information as necessary for the purposes described in this policy, including to:

Service providers

Businesses that support website hosting, payment processing, order fulfillment, delivery, digital downloads, customer service, email delivery, security, and other operational functions.

Analytics and advertising providers

Where enabled, providers identified in Section 5, subject to applicable consent and opt-out requirements.

Professional advisers and authorities

Accountants, legal advisers, regulators, law enforcement, or other parties when reasonably necessary to comply with law, respond to valid legal processes, prevent fraud, or protect legal rights.

Business successors

Relevant parties in connection with a proposed or completed merger, acquisition, financing, or sale of business assets, subject to applicable confidentiality and privacy requirements.

Recipients you authorize

Other parties when you direct us to disclose information or provide valid consent.

Information you voluntarily publish in a public review or similar feature may be visible to other visitors. Avoid including information you do not want made public.

7. Marketing Choices

You may unsubscribe from promotional emails by using the unsubscribe link in a message or contacting us.

Unsubscribing from marketing does not prevent us from sending necessary transaction-related communications, such as order confirmations, download instructions, or responses to your requests.

Text messages

If we offer a text-message marketing program, its enrollment terms and required consent will be presented separately. Providing a telephone number for an order does not, by itself, authorize marketing text messages.

You may opt out using the instructions included in those messages.

8. Information Retention

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining required records, resolving disputes, and meeting legal obligations.

Retention periods vary based on the type of information, the nature of our relationship with you, legal requirements, and legitimate security or operational needs.

When information is no longer needed, we will delete it or deidentify it, subject to applicable retention requirements and reasonable backup-management procedures.

9. Information Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

No website, storage system, or internet transmission is completely secure. We cannot guarantee absolute security.

If a security incident requires notification, we will notify affected individuals and authorities as required by applicable law, including applicable Florida requirements.

10. Your Privacy Requests and Rights

You may contact us to request access to, correction of, or deletion of your personal information.

Depending on where you live, whether a particular privacy law applies to our business, and applicable exceptions, you may have rights to:

Confirm whether we process your personal information.
Access or obtain a portable copy of information.
Correct inaccurate information.
Request deletion.
Opt out of certain sales, sharing, targeted advertising, or qualifying automated profiling.
Withdraw consent where processing relies on consent.
Appeal a denied request.
Complain to a relevant privacy regulator.

We will assess and respond to requests under applicable law. Some information may need to be retained for transaction records, legal compliance, fraud prevention, or other permitted purposes.

To submit a request, contact info@ashleyhordge.com or write to the address below. Include enough information for us to understand your request, but do not send sensitive identity documents unless we request them through an appropriate method.

We may reasonably verify your identity before releasing or deleting information. Where applicable, an authorized agent may submit a request with appropriate proof of authority.

If an appeal right applies, you may appeal by contacting the same email address and identifying your message as a privacy-request appeal.

We will not unlawfully discriminate against you for exercising privacy rights.

11. Children’s Privacy

The Site is intended for a general audience and is not directed to children under 13.

We do not knowingly collect personal information from children under 13 without any legally required parental consent. If you believe a child has provided personal information improperly, contact us so we can investigate and take appropriate action.

Purchasing eligibility is addressed separately in our Terms of Service. Additional protections for minors will apply where required by law.

12. Third-Party Websites and Embedded Content

The Site may contain links to social media, music platforms, or other external services. Embedded content, such as a third-party video or music player, may transmit information to its provider when loaded or used.

Third-party services handle information under their own privacy policies. Please review those policies before interacting with them.

Any tracking enabled through embedded services must also be reflected in our disclosures and privacy controls.

13. Visitors Outside the United States

Ashley Hordge, LLC is based in Florida, United States. Information may be processed in the United States and in other countries where our service providers operate.

Privacy laws in those countries may differ from the laws where you live. Where international-transfer requirements apply, we will use a legally permitted transfer mechanism.

Visiting the Site does not, by itself, constitute consent to an international transfer where separate consent or another legal safeguard is required.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations.

The effective date above identifies the latest version. We will provide additional notice of material changes and obtain consent where required.

An updated policy does not automatically authorize new uses of previously collected information that require consent.

15. Contact Us

For questions about this policy, privacy requests, or a request for an accessible version, contact:

Ashley Hordge, LLC
Attn: Privacy
6271 St Augustine Rd, Set 24-1440
Jacksonville, Florida 32217
United States

Email: info@ashleyhordge.com
Website: www.ashleyhordge.com