Returns & Exchanges

Thank you for shopping with AH by Ashley Hordge. Please review the following guidelines for accessories, handbags, footwear, and digital music purchases.

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Accessories & Handbags

Eligible accessories and handbags may be returned within 21 days of delivery. Items must be unused, unworn, and unaltered, with all original tags, protective coverings, and packaging intact.

All returns are inspected upon arrival. Items showing signs of wear, damage, or missing components may not qualify for a refund.

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Footwear

Eligible shoes may be returned within 21 days of delivery. Footwear must be unworn and in its original condition, with clean, unmarked soles and all original packaging.

Please try on shoes indoors on a clean, carpeted surface. Shoes showing scuffs, sole wear, or other signs of use will not be accepted.

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Return shoes in their original shoe box, placed inside a separate shipping box. Do not attach shipping labels or tape directly to the shoe box.

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Sale Items

Seasonal markdowns may be returned within 7 days of delivery. Items marked Final Sale are not eligible for returns or exchanges.

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Music Purchases

All digital track and album purchases are final sale and nonrefundable. Please review your selections before completing your purchase.

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If you experience difficulty accessing or downloading your music, contact us with your order number so we can help.

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Gift Cards

Gift card purchases are final sale and cannot be canceled or refunded.

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How to Request a Return

1. Contact us through our website with your order number, the item you wish to return, and the reason for your request.

2. Wait for approval and return shipping instructions before sending your item.

3. Package your return securely with its original tags and packaging, and retain your tracking information.

Any applicable return shipping costs will be explained before you proceed.

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Refunds

Once an eligible return is received and approved, please allow 2–5 business days for processing. Refunds will be issued to the original payment method. Your financial institution may require an additional 5–7 business days to post the credit.

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Exchanges

Exchanges for eligible accessories, handbags, and footwear are subject to availability. Contact us with your order number and preferred replacement, including size and color where applicable, to confirm your options.

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Damaged or Incorrect Items

If your order arrives damaged or contains an incorrect item, please contact us promptly with your order number and photographs of the item and packaging.

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Contact Us

For assistance with returns, exchanges, or music downloads, please visit our Contact page and include your order number.

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This policy does not limit any rights you may have under applicable law.