Terms of Service

Last updated: October 24, 2026

Welcome to AH by Ashley Hordge, available at www.ashleyhordge.com (the “Site”). The Site is operated by Ashley Hordge, LLC, doing business as AH by Ashley Hordge (“we,” “us,” or “our”).

These Terms of Service (“Terms”) govern your use of the Site and purchases made through it. Please review them carefully. By accepting these Terms at checkout, creating an account where acceptance is requested, or otherwise affirmatively agreeing to them, you agree to be bound by them. If you do not agree, please do not place an order or use services requiring acceptance.

Nothing in these Terms limits consumer rights or remedies that cannot legally be excluded or waived.

1. Our Products and Services

AH by Ashley Hordge offers handbags, footwear, accessories, digital music, and other creative content or products identified on the Site.

The Site may also allow you to create an account, receive updates, submit reviews, and contact us. Products and features may change over time, subject to our obligations for existing purchases.

2. Eligibility and Account Information

To place an order, you must be at least 18 years old and legally able to enter into a binding agreement, or have a parent or legal guardian place the order on your behalf.

You agree to provide accurate, current billing, shipping, and contact information. If you create an account, protect your password and notify us promptly if you suspect unauthorized access.

You are responsible for activity you authorize through your account. Responsibility for unauthorized transactions will be determined under applicable law.

We may restrict accounts used for fraud, unlawful activity, or material violations of these Terms.

3. Privacy

Our Privacy Policy, available on the Site, explains how we collect, use, and disclose personal information.

Please review it before providing personal information or making a purchase. Any consent required by applicable privacy or marketing laws will be obtained separately when necessary.

4. Product Descriptions and Availability

We aim to provide accurate product descriptions, photographs, prices, and availability information. Colors may appear differently depending on your screen, and measurements may be approximate where identified.

Natural variations in materials or finishes may occur when described in the product listing. These variations do not excuse supplying an incorrect, defective, or materially misrepresented product.

We may correct errors and update listings. If an error materially affects an order you have already placed, we will contact you to confirm whether you wish to proceed with the corrected information or receive a refund.

5. Prices, Payments, and Order Acceptance

Prices are displayed in U.S. dollars unless otherwise stated. Applicable taxes, shipping charges, and other disclosed fees will appear before you complete your purchase.

By submitting an order, you confirm that you are authorized to use the selected payment method.

An initial order confirmation acknowledges receipt of your order. We accept an order when we send a shipping confirmation for physical products or make purchased digital content available.

We may decline or cancel an order for legitimate reasons, including unavailable inventory, a material listing error, suspected fraud, or inability to deliver to the requested destination. We will notify you and promptly refund any payment collected for canceled items.

We will not increase the price of an existing order without your agreement. Price changes otherwise apply to future purchases.

6. Shipping and Delivery

Shipping options, charges, and estimated timeframes are provided on the Site or at checkout.

We will ship physical merchandise within the stated timeframe or, if none is stated, within the period required by applicable law. If we cannot ship on time, we will provide the required notice and an opportunity to agree to a delay or cancel for a refund.

Please review your delivery address before submitting an order and contact us promptly if it needs correction. Changes may not be possible once an order has shipped.

If your order arrives damaged, contains the wrong item, or appears lost, contact us with your order number and relevant details so we can investigate and provide an appropriate resolution. These Terms do not automatically transfer all shipping risks to you when a package leaves our possession.

7. Returns and Exchanges: Physical Products

Returns and exchanges for handbags, footwear, and accessories are governed by our Returns & Exchanges Policy, available on the Site and presented before purchase.

That policy explains applicable deadlines, eligibility, return shipping costs, and refund procedures. The policy disclosed at the time of your purchase applies to that order.

Unless a product is defective or applicable law requires otherwise:

Returned merchandise must be unworn, unused, unwashed, and unaltered, with original tags and required packaging.
Footwear should be tried on indoors on a clean, carpeted surface. Shoes showing outdoor wear, scuffed soles, or other customer-caused damage may be ineligible for return.
Handbags and accessories must include any originally supplied straps, dust bags, protective packaging, and other components.
Items clearly identified as final sale before purchase are not eligible for discretionary returns or exchanges.

Final-sale designations and ordinary return deadlines do not eliminate rights you may have for defective, incorrect, undelivered, or materially misrepresented goods.

8. Digital Music and Downloads

All digital track and album purchases are final sale and are not eligible for change-of-mind refunds, returns, or exchanges, except where required by law.

Review the product description and any disclosed file-format or device requirements before purchasing.

If a purchased file is missing, corrupted, incorrect, or inaccessible, contact us with your order number. We will help restore access, provide a working replacement, or issue a refund when legally required.

Unless a product listing expressly states otherwise, digital purchases provide a limited, nonexclusive, nontransferable license for personal, noncommercial listening. You may download and make reasonable backup copies for your own use.

Purchasing music does not transfer ownership of the recording, composition, lyrics, artwork, or other intellectual property. Without appropriate permission from the relevant rights holders, you may not:

Resell, redistribute, share publicly, or upload purchased files for others to download.
Use the music in advertisements, films, videos, podcasts, or other commercial projects.
Remix, sample, or otherwise exploit protected material beyond rights granted by law.
Claim ownership or authorship of the music.

Unless expressly promised in the listing, a download purchase does not include permanent online hosting or unlimited future downloads. Save your purchased files and a backup.

9. Intellectual Property and Permitted Site Use

To the extent protected by applicable law, the Site’s text, branding, photographs, designs, music, videos, and other content belong to us or their respective rights holders.

You may browse the Site, use its intended features, share links, and retain copies of your transaction records for personal use.

Except as authorized by us or permitted by law, you may not reproduce, sell, distribute, or commercially exploit protected Site content.

Third-party names and trademarks remain the property of their respective owners.

10. Prohibited Activities

You agree not to:

Submit fraudulent orders or use unauthorized payment methods.
Attempt to access another person’s account or restricted systems.
Introduce malware or interfere with the Site’s operation.
Collect customers’ personal information without authorization.
Use automated tools to bypass security controls or materially disrupt the Site.
Impersonate another person or misrepresent your affiliation.
Upload unlawful, threatening, harassing, or infringing material.
Use the Site to violate applicable laws or the rights of others.

11. Reviews and Other Submissions

You retain ownership of reviews, photographs, and other material you submit.

When you voluntarily submit content for public display on the Site, you grant us a nonexclusive, royalty-free license to display and reproduce it for that purpose and make necessary formatting changes. Separate permission will be requested before using your submission in unrelated advertising.

You confirm that you have the rights necessary to submit the material.

We may remove content containing personal information, spam, unlawful material, or content unrelated to the product or service being reviewed. We do not prohibit or penalize honest negative reviews.

Private customer-service messages are not treated as public submissions.

12. Third-Party Services and Links

The Site may use third-party payment, hosting, delivery, or other service providers and may link to external websites.

External services may have their own terms and privacy practices. We do not control independent third-party websites. Their involvement does not eliminate our own obligations to you under applicable law.

13. Electronic Communications

We may send order confirmations, delivery updates, customer-service responses, and other transaction-related communications electronically.

Where legally valid and subject to any required consent, electronic notices may satisfy written-notice requirements.

Purchasing from us does not, by itself, constitute consent to marketing text messages. Marketing communications are subject to applicable consent and unsubscribe requirements.

14. Website Availability and Warranties

TO THE EXTENT PERMITTED BY LAW, THE WEBSITE AND ITS GENERAL INFORMATIONAL FEATURES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DO NOT GUARANTEE UNINTERRUPTED OR ERROR-FREE ACCESS.

This website disclaimer does not disclaim warranties applicable to purchased products, contradict express product descriptions or promises, or limit obligations concerning privacy, data security, or consumer protection.

Any product-specific warranty terms will be disclosed separately where applicable.

15. Limitation of Liability

TO THE EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR INDIRECT OR CONSEQUENTIAL LOSSES, INCLUDING LOST BUSINESS PROFITS, ARISING FROM YOUR USE OF THE SITE.

This limitation does not exclude or restrict liability for fraud, intentional misconduct, gross negligence, personal injury, or any liability that cannot lawfully be limited.

It also does not limit refunds owed, applicable product warranties, or remedies available under nonwaivable consumer-protection laws.

16. Suspension or Termination

We may suspend or terminate access when reasonably necessary to address fraud, security threats, unlawful conduct, or a material violation of these Terms.

Where appropriate, we will provide notice and an opportunity to resolve the issue. Immediate action may be taken when necessary to protect the Site or others.

Suspension, termination, or discontinuation of the Site does not eliminate our obligations concerning accepted orders, refunds, or rights already acquired through valid purchases.

17. Florida Law and Disputes

These Terms are governed by Florida law and applicable federal law, without applying conflict-of-law rules that would require a different governing law. Mandatory consumer protections that apply where you live remain unaffected.

If a dispute arises, please contact info@ashleyhordge.com with a description of the issue and your requested resolution. We encourage both parties to attempt a good-faith resolution within 30 days. This informal process is not a prerequisite to filing a claim and does not shorten any legal deadline.

To the extent permitted by law, court proceedings concerning these Terms or purchases from the Site will be brought in the state courts located in Duval County, Florida, or the federal court serving that county, as appropriate.

This venue provision does not prevent you from bringing an eligible claim in a small-claims court with jurisdiction, contacting a government agency, or exercising a nonwaivable right to bring proceedings elsewhere.

These Terms do not require binding arbitration or waive participation in a class action.

18. Changes to These Terms

We may update these Terms and will revise the date above when we do.

Changes apply prospectively. Purchases remain governed by the Terms and policies accepted when the order was placed unless you expressly agree otherwise.

We will provide notice of material changes and obtain renewed acceptance when required by law. Posting revised Terms alone does not retroactively change an existing dispute or transaction.

19. General Provisions

These Terms, together with the policies expressly incorporated for your transaction, form the agreement concerning your use of the Site and purchases from us.

If a provision is held unenforceable, the remaining provisions will continue to apply to the extent legally permissible.

A failure to enforce a provision on one occasion does not waive the right to enforce it later.

We may transfer this agreement as part of a legitimate business reorganization or sale, provided the transfer does not reduce your existing rights. Any transfer of personal information remains subject to applicable law and our Privacy Policy.

Provisions that by their nature should continue after termination—including intellectual property, payment obligations already incurred, and dispute provisions—will survive to the extent applicable.

20. Contact Us

AH by Ashley Hordge
Operated by: Ashley Hordge, LLC
Website: www.ashleyhordge.com
Email: info@ashleyhordge.com
Mailing address: 6271 St Augustine Rd, Ste 24-1440, Jacksonville, Florida 32217