FREQUENTLY ASKED QUESTIONS
Answers to Common Questions
WHEN SHOULD I RECEIVE MY ITEM?
Our estimated delivery times are between 7-12 days. Shortages in stock can occur (due to an increase in sales or delay in shipment from our suppliers) but you will be notified promptly. If you have any questions, please email us at info@ashleyhordge.com
CAN I PICK UP MY ORDER?
Please view our Local Pick Up Policy page for more information regarding local pick ups.
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WHAT IS YOUR RETURN POLICY?
Please view our Return Policy page for more information regarding returns.
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WHEN SHOULD I EXPECT A RESPONSE EMAIL?
Our office hours are 5-9pm Monday - Friday. Any emails received outside of that window will be answered the following business day. This includes social media messages.
ARE YOUR HANDBAGS REAL LEATHER?
Ashley Hordge, LLC currently offers both genuine leather and eco-leather handbags/travel options. Please review the item description for details.